How this service works: Remote support allows our technicians to provide help and assistance to clients without having to travel to their business or residence. This means that our consumers benefit by not having to pay a call out fee most of the time. This method of support has enabled us to continue to aid clients during the Covid19 pandemic, minimizing the risk of infection.
- Remote support by Zayax works by using an internet connection to login from our support panel directly onto a clients device, this gives us full control of the device allowing us to help the client by resolving their issues or sometimes even guiding them through a task. The connection we establish is safe and secure and does not compromise any of our clients devices. Most businesses opt for remote support as the assistance is much quicker than having to wait for a techie to arrive onsite, this means less downtime, allowing their business to run efficiently. By implementing this service we are able to help a larger number of clients throughout South Africa.
- Everyone has been trying to minimize the risk of infection ever since the beginning of the Covid19 pandemic, utilizing this service has helped keep not only our clients, but our technicians safe as well by eliminating the need for physical contact.
Should you be interested in signing up with remote support for your company, you may contact the Zayax support team and speak to our experts who will assess your needs and provide you with a suitable solution or check out more of our services which features our free advertising platform ZA Classifieds.